SNCF moves in Île-de-France: customers of the Transilien and RER strains will be compensated “among 10 and ninety one euros”

Valérie Pécresse introduced it on Wednesday morning throughout a visit to Corbeil-Essonnes (Essonne). As furnished for inside the agreement among Île-de-France Mobilités and the SNCF, repayment may be paid to the authority in charge of transport for non-compliance with the “minimum service” at some stage in the days of the strike in opposition to the pension reform. In the event of a social movement, the SNCF is needed to run as a minimum 33% of trains throughout top hours.

“We had strike days at some point of which the minimum provider of one in three trains was not assured,” said the elected reliable on Wednesday. So the SNCF owes us consequences. We will work to compensate the maximum suffering users. IDFM will advise to boom this indemnity”.

Opening of packages in July

The president of Île-de-France Mobilités received transport person institutions on Thursday to take stock of the branches and contours maximum laid low with the strike moves. “Twenty-nine branches of train strains saw, over as a minimum someday, service under 33%, and a few had extra than twenty days of carrier below 33%,” info IDFM. “The reimbursement degrees from at the very least 10 euros, for someday, to more than 91 euros for sure customers of the R line, who have skilled as much as 29 days beneath the criteria of the contract”, we confide at Ile-de-France Mobilities. In total, extra than 2 million subscribed customers have to be eligible for compensation in this admire. You will need to send your request on a portal put on line in July.

How will compensation be calculated?

“A minimum refund of 10 euros can be implemented for monthly or annual Navigo subscribers of the strains operated by way of Transilien SNCF Voyageurs having been laid low with the strike for one,  or 3 days. For month-to-month or annual Navigo subscribers who have been affected for extra than four days, the settlement may be implemented, i.E. A repayment of two.Eighty euros consistent with day of strike. It became determined to add an additional reimbursement of 10 euros to compensate for the difficulty suffered by means of tourists in the course of this period. »

SNCF strike reimbursement 2023

Over the past four months, for the duration of a dozen days of mobilization towards the pension reform, a positive range of strains operated through the countrywide company in Île-de-France have skilled dropper traffic. Both at the Transilien network (lines H, J, K, L, N, P, R or U), and RER (lines A, B, C, D and E), the contractual minimum has no longer always been venerated all through peak hours.

 

“Users of very disrupted lines can be reimbursed, this is the fantastic factor, reacts Quentin Tardy, of the Plus de Trains association. On the other hand, we discover it unexpected that the RER B does no longer supply upward thrust to any compensation”.

Five “very disturbed” days at the RATP facet

On the facet of the RATP, the strike movement changed into much less observed. But according to calculations via the Plus de Trains association, “metro visitors become much less than 50% at the complete community for 5 days”. What, in precept, cause a “penalty” paid to injured users. This turned into one of the points on the center of the discussions on the techniques of calculating the allocated reimbursements. But IDFM considered that users of the RATP community had answers to flow into, unlike the ones of the suburban lines. “The RATP affords visitors at top instances, but not at off-top hours, which allows it to recognize the contract”, observes Quentin Tardy.

 

Funds no longer claimed at some stage in previous compensation campaigns – amounting to around 15 million euros – will consequently be “back to the pot” to boom the sums paid to Navigo subscribers this summer. In addition to the thresholds set within the SNCF agreement, Île-de-France Mobilités will for that reason add “surcharges” of 10 euros in step with day.

Automatic compensation supplied

The programs eligible for reimbursement are: annual Navigo, senior, Imagine R pupil and school, month-to-month Navigo, along with at the Discovery bypass and on phone and the 50% reduction month bundle and seventy five% solidarity month package. They should be legitimate for at the least one month of strike (between January and April) of the branches worried.

The new 4-yr contracts, signed in 2020 and 2021 between IDFM, SNCF and RATP, offer for automated compensation for vacationers within the occasion of repeated delays. The case of social actions is likewise supposed to be dealt with consistent with “automated” formulas. But negotiating margins nevertheless appear possible, in a context of degraded provider and… an unparalleled increase in Navigo fees.