“Heartless”: Indian CEO in the eye of the typhoon after changing bulk of personnel with AI chatbot

The Indian CEO who tweeted on Monday that he has changed 90 percent of his help body of workers with a much better acting AI chatbot has drawn a hurricane of complaint.

Suumit Shah, the 31-12 months-old CEO of Dukaan, an Indian corporation that helps groups set up online stores, shared the information in a Twitter thread on Monday, July 11. “We had to lay off ninety percentage of our support group due to this AI chatbot. Annoying? Yes. Necessary? Absolutely,” he wrote in a sequence of posts which have seeing that been regarded more than 1.Five million times.

After which the Indian CEO started bragging about the remarkable effects of the AI ​​chatbot. “The reaction time on our e-trade platform dropped from 1 minute 44 seconds to INSTANT. The average time to clear up a hassle fell from 2 hours 13 mins to a few minutes and 12 seconds. And price aid charges dropped by means of 85 percentage.”

Profit especially

Reportedly, 23 of the e-commerce agency’s 26 personnel have been laid off as early as September closing year. The AI ​​chatbot changed into built in a be counted of months and Shah definitely has no regrets.

“Given the financial state of affairs, startups prioritize being worthwhile over the pursuit of unicorns (unicorns, begin-united statesworth a thousand million, ed.) to come to be. Us too,” Shah tweeted. He introduced that customer service had lengthy been the organisation’s difficulty and that he had spent a long term seeking out an answer.

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Pr-stunt?

His Twitter statement garnered a hurricane of grievance throughout the net, ranging from “heartless!” to “a textbook example of how no longer to announce a resignation”. Many human beings questioned why Shah did no longer mention support for the laid-off workers in his messages. To which Shah spoke back that the employees worried get it, through LinkedIn. In the period in-between, the Indian e-trade agency would like to recruit body of workers for other jobs.

Other critics saw it as an opportunistic PR stunt to cowl up the failure of the Indian begin-up. “Make no mistake. The assist group here has been fired due to the fact enterprise isn't going properly and investment has run out. Not because of AI,” become the reply.