The client ombudsman criticized the customer service of the power employer Helen

The customer service of the strength enterprise Helen have become hard to reach. According to the patron recommend, this turned into an inappropriate and prohibited manner in the Consumer Protection Act. A comparable supervisory case concerning Vattenfall is likewise pending

Consumer representative has intervened within the customer support practices of the strength organization Helen. According to the customer consultant, the tough accessibility of the enterprise’s customer service turned into an irrelevant system, that is prohibited by the Consumer Protection Act.

Both the client ombudsman and the Finnish Competition and Consumer Authority have received several contacts concerning the provision of Helen’s customer support. For instance, the strength employer’s cellphone service has been congested and electronic client channels have been closed. In addition, the processing instances for instances were remarkably long.

According to the customer consultant, the customer service issues have continued for several months, and consequently some customers have not had their affairs handled on time.

The customers’ opportunities to attain Helen’s customer support additionally weakened because of the answers made by way of the employer. According to the click launch published by means of KKV, Helen had limited the opening hours of her cellphone carrier and removed the customer support electronic mail address from her website.

According to KKV, Helen is committed inside the destiny to make certain that the customer service intended for customers who've signed a contract with the organization is to be had not simplest via a couple of channels however additionally efficiently.

In its announcement, KKV says that the customer ombudsman has a pending supervisory case concerning the corresponding strength business enterprise Vattenfall. However, it's far nonetheless in development.